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Refrigerator stopped cooling — food at risk
A refrigerator that's lost cooling puts hundreds of dollars of food at risk within hours. If you open the fridge and it feels warm, or the compressor has gone completely silent, that's an emergency. The USDA advises food in a closed fridge is safe for about 4 hours. Don't wait — call us now and keep the doors shut as much as possible.
What to do right now: Keep both doors closed. Move the most perishable items — raw meat, dairy, medication — to a neighbor's fridge or a cooler with ice. Then call us.
Refrigerator repair details →
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Washer or dishwasher flooding the floor
Active water on the floor is one of the fastest ways to cause serious damage to hardwood, subfloor, and anything in the rooms below. A broken door seal, failed pump, or burst hose can put out a surprising amount of water in minutes.
What to do right now: Turn off the water supply valves immediately (behind the washer or under the sink). Unplug the machine. Lay towels down and move valuables. Then call us.
Washer repair details →
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Gas smell near your range, oven, or dryer
A faint smell of gas when you first light a burner can be normal — a strong or lingering gas odor is not. Natural gas leaks are dangerous. Don't operate any switches, create sparks, or use open flames.
What to do right now: Evacuate immediately. Don't turn any switches on or off. Call Con Edison at 1-800-752-6633 from outside or a neighbor's phone. Once the gas company clears the scene, call us to diagnose and repair the appliance.
Oven & range repair details →
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Burning smell or sparking — electrical
A burning plastic or rubber smell, visible sparks, or a tripped breaker that trips again immediately all point to an electrical fault that can start a fire. This applies to any appliance — washer, dryer, refrigerator, or dishwasher.
What to do right now: Unplug the appliance immediately or switch off the circuit breaker for that outlet. Do not plug it back in. Call us — we'll assess the fault and tell you whether it's repairable or needs replacement.
Dryer repair details →
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Dryer clogged vent — fire hazard
A clogged dryer vent is one of the leading causes of house fires in the U.S. If your dryer is running hot, clothes take multiple cycles to dry, or the machine shuts off mid-cycle, the vent may be blocked. In the older colonial and Tudor homes common throughout White Plains and Gedney, dryer vent runs can be long and prone to lint buildup.
What to do right now: Stop using the dryer. Call us for a vent inspection and cleaning.
Dryer vent cleaning →
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Freezer failure — medications or frozen food
A failing freezer is especially critical if you store insulin or other temperature-sensitive medications. If your freezer is above 0°F and rising, treat it as urgent. Don't open it more than necessary — a full freezer holds temperature for up to 48 hours if kept closed.
What to do right now: Keep the door closed. Check if the condenser coils are dirty or vents are blocked. Then call us for same-day priority service.
Fridge not cooling guide →